Business English:
LOGISTICS

• Basic vocabulary (transportation, from production to dispatch)
• Accompanying documents (packing list, delivery note, air waybill, bill of lading)
• Delivery terms and terms of payment (Incoterms; letter of credit, bill of exchange)
• Handling complaints and conflicts
• BUSINESS CORRESPONDENCE (preparing sample letters)
• MAKING PHONE CALLS (finalizing details, updates on the status of the order, discussing changed conditions)